Terms and Conditions

Effective Date: April 21, 2025

Welcome to Poe Tech Web Design & Digital Marketing LLC ("Poe Tech," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://poetechllc.com and all related subdomains (collectively, the "Site"), including services, tools, and digital products provided through our agency.

By using our Site or services, you agree to these Terms. If you do not agree, please do not use our Site.

1. BUSINESS INFORMATION Legal Name: Poe Tech Web Design & Digital Marketing LLC
   Trade Name: Poe Tech
   Business Entity: Single Member LLC
   Jurisdiction: Maryland, United States

2. SERVICES Poe Tech offers B2B digital marketing services including, but not limited to:

• Website design

• Email and SMS marketing

• Local SEO

• Marketing automation workflows

• CRM and management services using the GoHighLevel platform

All services are custom-built and require a consultation before purchase. Booking and payment may be conducted via GoHighLevel funnels hosted at go.poetechllc.com. Payments are processed securely through Stripe.

3. USER ACCOUNTS Client logins are provided by Poe Tech post-onboarding through GoHighLevel. Users may not self-register accounts. Users are responsible for maintaining the confidentiality of their login credentials.

4. SUBSCRIPTIONS & BILLING All services are sold as part of monthly subscription plans. Free trials or promotional offers may be provided at our discretion. Users may cancel their subscription at any time, but no refunds are issued unless otherwise specified in a written agreement.

5. PAYMENTS All payments are handled through Stripe. Poe Tech does not store or process payment information directly. By providing payment information, you authorize us to charge the applicable fees for services rendered.

6. INTELLECTUAL PROPERTY All content on the Site—including text, graphics, code, designs, and media—is the property of Poe Tech unless otherwise stated. Use, redistribution, or reproduction of any content is prohibited without our written consent.

7. USER-GENERATED CONTENT We may collect and display testimonial quotes or media provided by users with consent. Users are not allowed to directly upload or publish content to the Site.

8. AFFILIATE PROGRAM We may offer an affiliate program through our GoHighLevel platform. Participation is subject to approval and separate terms.

9. DISCLAIMERS Our services are provided "as is" without warranties of any kind. Poe Tech disclaims liability for business outcomes, third-party tool behavior, or service interruptions.

10. LIMITATION OF LIABILITY To the maximum extent permitted by law, Poe Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or Site.

11. THIRD-PARTY SERVICES We use GoHighLevel and Stripe to deliver our services. Your use of these tools is also governed by their respective terms and conditions.

12. GOVERNING LAW These Terms are governed by the laws of the State of Maryland, USA. Any disputes shall be resolved in the courts of Maryland.

13. CHANGES TO TERMS We may update these Terms from time to time. The updated Terms will be posted on our Site with a new effective date.

14. CONTACT US If you have any questions, you can contact us at:
    Email: jeremy@poetechllc.com
    Phone: (443) 241-1142
    Address: 325 Quail Drive, Sykesville, Maryland 21784

By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.